Our General Terms and Conditions (GTC)

1. HersfeldApartments refers to the online offering at www.hersfeld-apartments.de, www.apartments-am-linggplatz.de, and www.apartments-am-frauenberg.de, represented by Matthias Zacharias, Grüner Weg 48, 36251 Bad Hersfeld, Germany.
2. The terms and conditions apply to rentals of the apartment at Frauenberg, Grüner Weg 48, 36251 Bad Hersfeld, and the apartments at Linggplatz, Linggplatz 15, 36251 Bad Hersfeld.
3. The notice period is governed by Section 565 of the German Civil Code (BGB).
4. The accommodation contract is deemed to have been concluded when the vacation apartment has been booked by the guest and confirmed by the landlord. Both written and verbal confirmation at short notice are binding. The accommodation contract is binding on both the guest and the landlord and is only concluded between the landlord and the guest, as well as the persons accompanying him. Unauthorized accommodation of additional overnight guests will be charged at twice the basic price per night.
5. The use of the vacation apartment for commercial purposes, in particular for the practice of prostitution, is prohibited and will result in the immediate termination of the contractual relationship. In this case, the rental price paid by the guest will not be refunded. We expressly reserve the right to make further claims against the guest in this case.
6. The landlord undertakes to provide the guest with the vacation apartment in perfect condition in accordance with legal regulations or customary market practices. He is obliged to provide the guest with alternative accommodation or to pay compensation if he is unable to provide the promised vacation apartment despite confirmation.
7. The landlord also undertakes to re-let the reserved vacation apartment as soon as possible if the guest is unable to fulfill the contract and to repay the compensation paid in full or in part.
8. If the guest withdraws from the contract before the start of the stay or arrives later or departs earlier than agreed, they are obliged to pay the landlord the agreed rental price minus the saved costs for the days on which they do not use the reserved vacation apartment. Payment is due at the latest on the day of arrival of the agreed rental period and must be made in advance. If the guest does not make use of the contractual services, they are obliged to pay the agreed or customary price, minus any expenses saved by the landlord. Until the accommodation is re-let, the guest must pay the calculated amount for the duration of the contract.
9. We allow our guests to cancel free of charge up to 2 weeks before the start of the rental period, unless otherwise agreed at the time of booking (non-cancellable booking, free cancellation booking). The cost of a last-minute cancellation is 90% of the agreed rental price, unless otherwise agreed at the time of booking. It is therefore recommended that you take out travel cancellation insurance. The day of arrival counts as a rental day and is charged as such. An overnight price is agreed. On the day of arrival, the vacation rental booked by the guest is available from 3 p.m. On the day of departure, the guest must leave the vacation apartment by 11 a.m. to give the landlord the opportunity to prepare it for the next guest. The rental property will be handed over to the tenant in a clean condition and in accordance with the contract. If there are any defects or the inventory is incomplete at the time of handover, the tenant must report this immediately to the key holder/landlord. Otherwise, the rental property shall be deemed to have been handed over in perfect condition. If damage is caused to the apartments by the guest, the guest shall be liable for this; the guest is liable for all persons accompanying him/her. A deposit may be required in advance to cover the costs of expected damage.
10. Unless otherwise agreed, 100% of the booking price must be paid as a deposit upon receipt of the booking confirmation. You will receive payment information together with the booking confirmation.
11. Unless payment has been made in advance, payment is due on the day of arrival at the latest. Payment on site is made in cash or by debit or credit card against receipt. The tenant expressly agrees to this provision.
12. Utilities (such as electricity, gas, heating, etc.) are included in the rent.
13. Pets may only be brought along with our consent. Guests are required to notify us in advance if they wish to bring one or more pets with them. If we agree to pets being brought along, this is on condition that the pets are under the constant supervision of the guest, are free of disease, and do not pose any other danger to other guests. A one-time cleaning fee of €20 per pet will be charged.
14. Personal data relating to the customer will only be collected in accordance with the provisions of the Federal Data Protection Act and the Teleservices Data Protection Act. It will only be made available to third parties to the extent necessary for the processing of the rental (cleaning service, property management, insurance, etc.).
15. Use of the Wi-Fi network, including user access and password, is only available for the booking period and may be revoked at any time as a free service in the event of misuse. The tenant and his fellow travelers undertake not to grant third parties access to the WiFi network and not to pass on user data. The landlord accepts no liability for malware such as viruses, Trojans, or worms that may infect the end device when using the WiFi network. The tenant is responsible for ensuring that their computer, laptop, or tablet is protected with up-to-date virus protection software. The tenant is responsible for the data transmitted via the Wi-Fi network and for any chargeable services or legal transactions used, and must bear the costs incurred as a result. When using the Wi-Fi network, the tenant must comply with applicable law and may not use or distribute any immoral or illegal content, or illegally reproduce, distribute, or make available any copyrighted material. The applicable youth protection regulations must be observed. No harassing, defamatory, or threatening content may be sent or distributed, and the Wi-Fi network may not be used to send mass messages (spam) or for any other form of unauthorized advertising. The tenant shall indemnify the landlord against all damages and claims by third parties based on illegal use of the Wi-Fi network by the tenant or on a breach of your agreement. The tenant is responsible for all costs and expenses in connection with any illegal use of the Wi-Fi network or any use that violates the agreement. If, for technical reasons, no internet connection can be provided, there is no right to a reduction in the accommodation price.
16. The place of jurisdiction is Bad Hersfeld.
17. Severability clause: Should one or more provisions of these General Terms and Conditions become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.

Bad Hersfeld, March 7, 2025

Matthias Zacharias